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Restaurant City support

How to get help and how to donate. Tickets are opened from your account.

Getting help

  1. Log in to your account or create one: it is free and takes a minute.
  2. Open Support, press “New ticket”, pick the category and tell us what is going on. You can attach a screenshot.
  3. The team answers on the website itself and, if you have a confirmed email, by email too.
Log in Create account

Donating

Donating is optional and is done by opening a donation ticket with the payment screenshot: the team delivers your pack by hand, usually in under 24 hours.

Forgotten password or suspended account

If you forgot your password, ask for a recovery link. If your account was suspended, you can appeal with your username and password.

Recover password Appeal a sanction

We will never ask for your password in a ticket.